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Question 19 (1 point) Saved Jim and Joanne are having a heated negotiation and Jim shouts at Joanne, what the hell do you want?

Question 19 (1 point) Saved Jim and Joanne are having a heated negotiation and Jim shouts at Joanne, "what the hell do you want?" Joanne takes a step back and responds to Jim in a calm voice, "how do you feel about this situation?" By doing so, Joanne is utilizing what conflict management technique? Accommodation Reflection O Compassionate curiosity O Open dialogue

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