Question: Question: Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes

Question:

Over the last 6 months, you have received numerous complaints from guests and staff that the property management computer system (PMS) is slow, crashes regularly, causes long check-in lines, and loses reservations.

a) Using the Five-Step Model of Decision Making, outline the decision-making steps for handling this problem. ->

*Five-Step Model of Decision Making:

1. Define the problem 2. Identify and weigh decision criteria 3. Generate alternatives 4. Rate alternatives 5. Choose, implement, and evaluate the decision

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The processes of decisionmaking that help to address the PMS issues The PMS in the hospitality industry should be properly functioning otherwise it has a negative impact on the businesss operations an... View full answer

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