QUESTIONS 1. Is it a good idea to shift the Henkel organization from a more product- to
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QUESTIONS
1. Is it a good idea to shift the Henkel organization from a more product- to a more customer-centric approach?
2. What are the challenges of being a customer-driven multinational that serves both B2B and B2C customers?
3. How can Henkel intensify the B2B relation with its key global customers?
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ISBN: 978-0321986498
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Authors: Richard D. De Veaux, Paul D. Velleman, David E. Bock
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