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Respond to Facebook's Ugly Memo using consequentialism and deontological theory, highlighting issues of business and technology. In 2 0 1 6 , Andrew Bosworth (

Respond to Facebook's "Ugly Memo" using consequentialism and deontological theory, highlighting issues of business and technology.
In 2016, Andrew Bosworth (Facebook's VP, Consumer Hardware) sent out this memo:
"The Ugly"
We talk about the good and the bad of our work often. I want to talk about the ugly.
We connect people.
That can be good if they make it positive. Maybe someone finds love. Maybe it even saves the life of someone on the brink of suicide.
So we connect more people.
That can be bad if they make it negative. Maybe it costs a life by exposing someone to bullies. Maybe someone dies in a terrorist attack coordinated on our tools.
And still we connect people.
The ugly truth is that we believe in connecting people so deeply that anything that allows us to connect more people more often is *de facto* good. It is perhaps the only area where the metrics do tell the true story as far as we are concerned.
That isnt something we are doing for ourselves. Or for our stock price (ha!). It is literally just what we do. We connect people. Period.
Thats why all the work we do in growth is justified. All the questionable contact importing practices. All the subtle language that helps people stay searchable by friends. All of the work we do to bring more communication in. The work we will likely have to do in China some day. All of it.
The natural state of the world is not connected. It is not unified. It is fragmented by borders, languages, and increasingly by different products. The best products dont win. The ones everyone use win.
I know a lot of people dont want to hear this. Most of us have the luxury of working in the warm glow of building products consumers love. But make no mistake, growth tactics are how we got here. If you joined the company because it is doing great work, thats why we get to do that great work. We do have great products but we still wouldnt be half our size without pushing the envelope on growth. Nothing makes Facebook as valuable as having your friends on it, and no product decisions have gotten as many friends on as the ones made in growth. Not photo tagging. Not news feed. Not messenger. Nothing.
In almost all of our work, we have to answer hard questions about what we believe. We have to justify the metrics and make sure they arent losing out on a bigger picture. But connecting people. Thats our imperative. Because thats what we do. We connect people.

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