1. Sunset Dockside Grille is an oceanside destination with outstanding food. The restaurant has 5-star ratings on TripBuddy and has been recognized on the popular TV show Fill My Plate. However, the Grille's restaurant manager, Julio, has not been receiving similar good press, because he's recently been imprisoned for failing to pay income taxes for the last 10 years. Thankfully, his personal shortcomings didn't affect the Grille's reputation or sales, but the owners want a replacement manager for their staff of 20 full-time employees and 25 part-time employees, 15 of whom are seasonal workers. They want a manager who is in tune with the local clientele whose loyalty to the restaurant provides the restaurant with its winter sales when the tourists are gone. Because you just finished your business degree with a minor in culinary arts from a local university and your parents are regular customers at the Grille, you applied for the job.
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3. Decision Point: Expressing Your Thoughts on Julio
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5. Congratulations! After a number of interviews and tests, you are one of the top three candidates. During the final interview, one of the five owners says, "We think you're capable of doing the job, but really need someone who can carry on Julio's good attitude. He may have been a terrible financier, but he brought great energy to the job. We hated to let him go and would hire him back when he gets out of jail."
6. 
   
7. How will you respond? Choose the best answer

a	"This really isn't the place for me," you say. You'll be polite, but you don't want to work for employers who don't seem to value ethical conduct. . . or risk losing your job to Julio when he's freed.
b	"If you asked one of my references, they likely would say that I am very organized and have great initiative. I will hit the ground running at your restaurant because I have the education needed. I enjoy playing the Minecraft video game in my spare time," you add, "so it's not all work for me, I enjoy fun!"
c	"Julio was great with the staff," you say. "In fact, Fernanda is one of my best friends, and she says it's a blast to work in the kitchen! She's told me a lot about Julio's positive attitude."
d	"It's too bad Julio was caught," you say. "I'll be glad to follow in his footsteps, but be more careful of course!"

1. 
   
2. Decision Point: The Owners Respond
3. Just as you're getting up to leave, the owners break into broad smiles. "Please stay," one says. "Sorry to put you through that test. It is impressive that you'll put ethics first no matter what it costs you personally. We're more like a team of investors than operational partners, even Seth and Jia, who started the restaurant 30 years ago. So we need to be sure you'll run the restaurant ethically. Everybody did love Julio, but he was a mess. We'd never hire him back. You're hired! What do you need first to get started?"
4. 
   
5. Select an option from the choices below and click Submit.

a	For advice, ask to speak with Maria, 55, head chef for seven years at the Grille after cooking in a highly-rated restaurant in the city for two decades, for advice.
b	Ask to speak with Jacklyn, 65, assistant manager and wife of one of the owners, for advice.
c	or advice, ask to speak with Mason, 27, a career waiter and frequent "best employee of the month" with nine years of experience who is in his second year at the Grille.
d	Ask where your office is so you can get settled

1. Question 3 (1 point)
2. Decision Point: Who Should You Speak with Next?
3. Coming out of your meeting, you realize you only have time left to meet with one other person before the end of the day.
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5. Who would you like to speak with next?
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7. Select an option from the choices below and click Submit.

a	Ask to speak with Mason, 27, a career waiter and frequent "best employee of the month" with nine years of experience who is in his second year at the Grille, for advice.
b	Ask to speak with Maria, 55, head chef for seven years at the Grille after cooking in a highly-rated restaurant in the city for two decades, for advice.
c	Ask to speak with Seth and Jia for advice

1. Question 4 (1 point)
2. Decision Point: What Will You Do Your First Week?
3. You're getting the idea that Julio's departure may negatively affect the employees' job attitudes. You're concerned about employee levels of job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement.
4. What would you like to do in your first week as a restaurant manager?
5. 
   
6. Select an option from the choices below and click Submit.

a	Consider conducting a comprehensive, anonymous poll of the employees to determine if they are happy in their current positions.
b	Call a meeting and hear from everyone in order to determine job attitude levels for yourself. Make sure you hear from all employees in the meeting to learn what their employment intentions are so you can deduce their attitudes and plan for staffing.
c	Work on increasing employee collegiality, pride, and recognition. Spend time learning the mechanics of the Grille's team-based service and how you can support their current efforts.

1. 
   
2. ou Conduct a Poll and Implement Regular Staff Meetings
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4. You go ahead and conduct an anonymous poll of employees, which indicates they are generally satisfied in their jobs. Some employees are concerned about the Grille becoming "less fun" due to Julio's departure. You also learn from your observations that employees feel they may not get "as good a deal with a manager like you."
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6. You plan to initiate regular "talk about it all" staff meetings to determine the employees' job attitude levels firsthand.
7. You decide to use the first meeting to focus on boosting morale and increasing job satisfaction.
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9. 
   
10. Decision Point: The First Meeting
11. What would you like to do in your first meeting?
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13. Select an option from the choices below and click Submit.

a	Discuss pay equity initiatives, announce training opportunities, and assign employees to work teams.
b	Mediate a discussion on employee grievances, share the results of your poll, and let everyone go early.
c	Lead the group in funny skits, hand out Sunset Dockside Grille t-shirts, and supply free drinks for a party-like atmosphere.

1. 
   
2. Dealing with Steve
3. As you settle in, you notice that while quite a few employees grumble about their jobs, there is only one person who seems to dislike you as the new manager.
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5. Steve has worked at Sunset Dockside Grille for almost 10 years. He is an excellent server and has the most knowledge about the operations of the restaurant, flow of the crowds, and menu items. Jacklyn tells you that in the past, Steve was the best leader for new restaurant initiatives and an excellent role model for new employees. He avoids you when he can and you've heard him remark that he should be the restaurant manager, not you.
6. 
   
7. Decision Point: What Should You Do about Steve?
8. What should you do to address Steve's attitude?
9. 
   
10. Select an option from the choices below and click Submit.

a	Schedule a meeting with Steve to clear the air. Explain to him your qualifications as a manager in contrast to his and what he lacks. Encourage him to be a leader with the waitstaff and use his experience and knowledge of the industry to help you train new employees.
b	Call the owners and ask them what to do. After all, they hired you, so they must have thought long-term employees like Steve would work well with you. Maybe they can talk to him to smooth over the relationship.
c	To make sure you have a written record for HR purposes and to address the situation quickly, send Steve this email: "Steve, it has come to my attention that you have been avoiding me. Furthermore, you've been showing a bad attitude. I would like you to review the policies and procedures in your employee handbook and correct your behavior immediately. If you have questions about me, please schedule a meeting with me and we can discuss them. Thank you for your immediate attention to this matter."

Answer rating: 100% (QA)

Answer 1 option a This really isnt the place for me you say Youll be polite but you dont want to wor... View the full answer