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The Chief Operating Officer (COO) asked you to suggest how to improve the patient check-in process at a hospital. Currently, patients experience significant delay during

The Chief Operating Officer (COO) asked you to suggest how to improve the patient check-in process at a hospital. Currently, patients experience significant delay during the check-in process and, in some cases, patient information is sent to the wrong departments. Suggest and explain two specific redesign heuristics to the COO and describe potential positive outcomes from applying these heuristics.

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