The following Saturday morning, the dentist, assisted by you, is finishing a complicated series of tooth extractions and repairs on a patient. This required anaesthetic injections to the patient's gums. The dentistry has taken much longer than anticipated and required a good deal of physical strength and concentration by the dentist for several hours. This is in addition to an already very long and busy week. The dentist finally finishes the work. The time is now well beyond 13:00. You hand the patient a plastic cup of mouth-rinse to thoroughly clean their mouth and help promote healing. You have been taught, although this is not written down, that you should monitor the patient while they rinse. This is because it can be difficult to rinse and spit out effectively while parts of the mouth are anaesthetised. Any spillages can therefore be mopped up immediately. However, on this occasion, the reception desk telephone rings and you are asked by the dentist to answer it. You go out to the reception area while the dentist updates the patient's treatment notes. After dealing with the call in the reception area, you hurriedly return to the treatment room. Unfortunately, you slip on a pool of mouth rinse that the patient had inadvertently spilled onto the floor, striking your upper arm and shoulder hard against a nearby work surface. You experience a lot of pain in your arm and shoulder. The dentist tries to get you up on your feet, but you stay in a sitting position, cradling your arm. The dentist has no idea what to do. You whisper to the dentist that they should probably call for an ambulance, as you think you may have broken your collarbone. The hospital later confirms this self-diagnosis. Task 7: Management failures that contributed to the accident 7 What management failures could have contributed to the accident? Note: You should support your answer, where applicable, using relevant information from the scenario. (10)