Translate the following customer statements about a student book bag into proper needs statements:
a. “See how the leather on the bottom of the bag is all scratched; it’s ugly.”

b. “When I’m standing in line at the cashier trying to find my checkbook while balancing my bag on my knee, I feel like a stork.”

c. “This bag is my life; if I lose it I’m in big trouble.”

d. “There’s nothing worse than a banana that’s been squished by the edge of a textbook.”

e. “I never use both straps on my knapsack; I just sling it over one shoulder.

Answer rating: 100% (QA)

a See how the leather on the bottom of the bag is all sc... View the full answer