W.L. Brown, a direct marketer of womens clothing must determine how many telephone operators to schedule during
Question:
W.L. Brown, a direct marketer of women’s clothing must determine how many telephone operators to schedule during each part of the day. The firm estimates that the number of phone calls received each hour of a typical eight-hour shift can be described by the probability distribution in the template. Each operator can handle 15 calls per hour and costs the company $20 per hour. Each phone call that is not handled is assumed to cost the company $6 in lost profit. Considering the options of employing 6, 8, 10, 12, 14, or 16 operators, use simulation to determine the number of operators that minimizes the expected hourly cost (labor costs plus lost profits).
**If you cannot solve, atleast provide with the formula used to get Number of Cells, Max number of that can be handled, Lost call, Lost Call cost, Operator Cost, and Total Cost**
Elementary Statistics A step by step approach
ISBN: 978-0073386102
8th edition
Authors: Allan Bluman