Visit a retailers website and choose two related and comparable products from two different competitors. Alternatively, you
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Visit a retailer’s website and choose two related and comparable products from two different competitors. Alternatively, you can use your own company's complaint database or the Google Review page. Sort the reviews for the products by their lowest ratings. Pick at least 30 bad reviews for each product and classify the complaints you found in them into up to five categories. Then use a runs chart, Pareto chart, and a fishbone diagram to analyze your data and provide a discussion on your findings.
Related Book For
Auditing An International Approach
ISBN: 978-0071051415
6th edition
Authors: Wally J. Smieliauskas, Kathryn Bewley
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