XYZ Retailers is a multi-billion rand brand, with several retail stores across the country. The recent...

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XYZ Retailers is a multi-billion rand brand, with several retail stores across the country. The recent change in one of the business processes and an upgrade to their information system has caused a lot of unhappiness at 95% of the branches. This has had a severe impact on the running of the business and directly affected the following: • The knowledge, skills, and capabilities of the individual employees; • The institutionalised knowledge and codified experience residing in databases, manuals, culture, systems, structures and processes; • The knowledge embedded in relationships and interactions among individuals. As a result, there is often a lot of conflict between employees. A number of employees have lost trust in management. A high employee turnover has also been reported. 2. Using any application of your choice, e.g. Microsoft® Word, prepare a report, summarising your thoughts around the following (a - d): a. How could the implementation of a knowledge management initiative have prevented what XYZ Retailers experienced in the above scenario? b. Which types of intellectual property should be looked at and worked on to improve the situation? c. In what ways should the key forces that drive knowledge, be used to eliminate conflicts and improve relationships within the XYZ Retailers working environment? d. What role could information technology and knowledge management systems play in resolving the issues within the XYZ Retailers working environment? XYZ Retailers is a multi-billion rand brand, with several retail stores across the country. The recent change in one of the business processes and an upgrade to their information system has caused a lot of unhappiness at 95% of the branches. This has had a severe impact on the running of the business and directly affected the following: • The knowledge, skills, and capabilities of the individual employees; • The institutionalised knowledge and codified experience residing in databases, manuals, culture, systems, structures and processes; • The knowledge embedded in relationships and interactions among individuals. As a result, there is often a lot of conflict between employees. A number of employees have lost trust in management. A high employee turnover has also been reported. 2. Using any application of your choice, e.g. Microsoft® Word, prepare a report, summarising your thoughts around the following (a - d): a. How could the implementation of a knowledge management initiative have prevented what XYZ Retailers experienced in the above scenario? b. Which types of intellectual property should be looked at and worked on to improve the situation? c. In what ways should the key forces that drive knowledge, be used to eliminate conflicts and improve relationships within the XYZ Retailers working environment? d. What role could information technology and knowledge management systems play in resolving the issues within the XYZ Retailers working environment?

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a How could the implementation of a knowledge management initiative have prevented what XYZ Retailers experienced in the above scenario The implementation of a knowledge management initiative could ha... View the full answer