Question: You own a clothing store that emphasizes unique clothing and very high customer service as its competitive advantage. Sales people help customers select clothes that

You own a clothing store that emphasizes unique clothing and very high customer service as its competitive advantage. Sales people help customers select clothes that make them look good and fit their personality.

- Develop a set of five staffing outcome goals for your retail clothing store. Consider both the process and the outcome of your staffing system.

- Develop a set of metrics to assess how effective you are at the staffing process.

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Staffing Outcome Goals 1 High Customer Satisfaction Rate Ensure that at least 90 of customers rate their shopping experience as excellent in postpurch... View full answer

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