Samuels is a chain of family restaurants. Like many other service companies, Samuels surveys its customers on

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Samuel’s is a chain of family restaurants. Like many other service companies, Samuel’s surveys its customers on a regular basis to monitor their opinions. Two questions (among others) asked in the survey are as follows:

a. While you were at Samuel’s, did you find the service Slow (1), Moderate (2), or Fast (3)?

b. What day was your visit to Samuel’s? The responses of a random sample of 269 customers were recorded. Can the manager infer that there are differences in customer perceptions of the speed of service between the days of the week?

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