1. Sharp’s Sandwich Shop has two conflicting quality issues – speed and freshness. The premade sandwich system enhances speed; however, it has the potential of affecting freshness. What type of system can Ms. Sharp implement that will enable her to keep the process of premade sandwiches, yet guarantee that freshness will be unaffected? Explain how the system would work and why it can effectively enable her to accomplish both goals without any concern that one or the other must suffer.

2. Currently, Ms. Sharp is evaluating the quality of the food by the waste, meaning as the cost of waste increases she senses that the quality of the product is decreasing. Recommend to Ms. Sharp a better method to evaluate quality then just cost.

3. Ms. Sharp decides that she alone cannot implement a good quality program. Clearly, her staff must be involved. Although she has excellent employees, Dawn knows they do not understand the tools of quality. Furthermore, she understands that if things appear too complicated then she won’t get their buy-in. Dawn contacts you and requests that you explain to her staff some basic quality tools that will enable them to improve quality, yet are not complex, and will not demand a lot of their time.