Question: Reconsider Exercise 23, but this time suppose that a customer that is in the system when a breakdown occurs remains there while the server is

Reconsider Exercise 23, but this time suppose that a customer that is in the system when a breakdown occurs remains there while the server is being fixed. In addition, suppose that new arrivals during a breakdown period are allowed to enter the system. What is the average time a customer spends in the system?

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Introduction To Probability Models 11th Edition by Sheldon M. Ross