Telephone inquiries of 100 IRS customers are monitored daily at random. Incidents of incorrect information or other non-conformities (such as
Question:
Day No. of Nonconformities
1............... 5
2............... 10
3............... 23
4............... 20
5............... 15
(a) Construct a 3-standard deviation c-chart of nonconformities.
(b) What does the control chart tell you about the IRS telephone operators?
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Step by Step Answer:
a b The c chart shows us that there is no significant variation in the incidents of Incorrect …View the full answer
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Question Posted: July 23, 2013 01:35:08