The City of Greeley, Colorado's, fire department, prepares annual Performance Measures. Following are excerpts from the 2013 fire department performance report.
Required
a. Examine the following performance report. In what areas did the fire department perform well? If you are a citizen of Greeley, what are your concerns with the fire department's performance?
b. Compare and contrast the City of Greeley's fire department performance measures to the City of Bellevue's fire department performance measures found in Illustration 12-6.

Service Grouping
Program or Service: Greeley Fire Department (GFD) Emergency Response Statement of Purpose: Rapid response has been shown to save lives in medical emergencies and reduce property damage in fires. Reporting response times to medical incidents and comparing performance to national standards measures GFD performance. Tracking cardiac arrest save percentages provides an important community outcome. Another principle method to prevent community harm is through reduction of fire loss. Outcomes will be measured by tracking the total number of fires requiring fire department suppression sustained in the community and comparing that with the property value loss.
Program Activities:
GFD will equip response units with most advanced medical treatment technologies and maintain them in a state of readiness strategically placed throughout the community. Additionally, GFD will support activities designed to reduce fire incidence including fire education presentations and modern firefighting techniques calibrated to limit fire spread and damage.
1 This indicator tracks cardiac emergency calls where the patient is in ventricular tachycardia or ventricular fibrillation, two life threatening cardiac problems. Based on national averages a 15% survival rate is sought.
2This indicator provides perspective on the fire loss indicator given the total value of the incident property vs. the amount of damage equaling the amount saved.

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Performance Measures Performance Performance Measure 2007 2008 2009 2010 2011 2012 2013 75% 70.14% 71.23% 75.2% 73.4% 71.3% 72.8% 72.8% (1)Respond to emergency EMS service calls (paging tone to wheel stop at) within 5 minutes for 75% of calls 4 min 29 sec new 4 min 12 sec new 4 min 14 sec 18% Overall average response 5 mins time EMS incidents . V-Tach, V-Fib cardiac arrest 4 min 27 sec new 4 min 6 sec new 4 min 17 sec 5% 4 min 15 sec 57% 1 5% save rate (2) Respond to fire incidents 15% new new 79% 67% 75% new new (paging tone to wheel stop) within 5 minutes for first unit arrival within 5 minutes for 75% of calls Overall average response 5 mins 8 min 31 sec 309 7 min 46 sec 5 min 48 sec 280 5 min 9 sec 317 5 min 43 sec 345 5 min 37 sec 380 5 min 39 sec 284 time FIRE incidents Total number of Fires Total Community Fire Loss Maintain community fire loss at or below the national average per capita Property Saved Value Total property value fire damage values saved)2 n/a 1761216 2249840 1008290 1768640 1425690 1687980 $30.70 $17.09 $14.45 $24.19 $10.84 $19.01 $15.33 17.40 n/a 3519595 2931090 6146463 2951210 2416711 3523020 (3) Total number of all fire and 8,914 9,566 9,206 9,144 10,718 11,155 11,810 EMS responses