How are the principles of classical management reflected in what has happened at Creamy Creations? Which tenets of Fayols Theory of Classical Management, Webers Theory of Bureaucracy, and Taylors Theory of Scientific Management are in evidence? How have the advantages and disadvantages of the classical approach been played out at this business?

MINI CASE

Creamy Creations Ice Cream Shoppe is a small and popular ice cream parlor in a midsize southern city. In 2002, Creamy Creations had been open for almost two years and was gathering a loyal clientele of families and students from the local community college. Creamy Creations specialized in fancy, individualized ice cream confections. Customers would order their base ice cream (or frozen yogurt) and the toppings they wanted to make their own creamy creation.