The following are examples of performance measures in a Balanced Scorecard: 1. ROI 2. Percentage of employees

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The following are examples of performance measures in a Balanced Scorecard:

1. ROI

2. Percentage of employees having leadership opportunities

3. Repair cycle time

4. Quality rankings by other agencies

5. ROE

6. Design cycle time

7. Six sigma

8. Systems R&D expense per total systems expense

Classify each of the above performance measures using the categories in Exhibit 24.7. For each measure, identify the type of lagging measure to which itlinks.

Financial Measuros EVA ROI Customer Measures Customer autcome measures Customer leadng meanures Internal Processes Servi

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Accounting concepts and applications

ISBN: 978-0538745482

11th Edition

Authors: Albrecht Stice, Stice Swain

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Question Posted: Dec 28, 2011 05:10 AM

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The following are examples of performance measures in a Balanced Scorecard: 1. ROI 2. Percentage of employees

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Classification of Measure Linkage to Lagging Measure 1 Fin...View the full answer

Accounting concepts and applications

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