The Great North Woods Clothing Company sells specialty outdoor clothing through its catalogue. A quality problem that generates customer complaints occurs when a warehouse employee fills an order with the wrong items. The company has decided to implement a process control plan by inspecting the ordered items after they have been obtained from the warehouse and before they have been packaged. The company has taken 30 samples (during a 30-day period), each for 100 orders, and recorded the number of €œdefective€ orders in each sample, as follows

Construct a p-chart for the company that describes 99.74% (3α) of the random variation in the process, and indicate if the process seems to be out of control at anytime.

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Number of Defectives 0 Number of Defectives 0 Sample Sample 14 12 14 19 20 18