The IRS is concerned with improving the accuracy of tax Information given by its representatives over the

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The IRS is concerned with improving the accuracy of tax Information given by its representatives over the telephone. Previous studies involved asking a set of 25 questions of a large number of IRS telephone representatives to determine the proportion of correct responses. Historically, the average proportion of correct responses has been 70 percent. Recently, IRS representatives have been receiving inure training, On April 1, the set of 25 tax questions were again asked of 20 randomly selected IRS telephone representatives. The proportions of correct answers were 0.88, 0.76, 0.64, 1.00, 0.76, 0.76. 0.72, 0.88, 0.50, 0.50, 0.40, 1.00, 0.88, 1.00, 0.64, 0.76, 0.76, 0.88, 0.40, and 0.76. Interpret the results of that study.

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Operations management processes and supply chain

ISBN: 978-0136065760

9th edition

Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra

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