Which of the following was not recommended to facilitate acceptance and successful implementation of a major change?
a. Convince people that the change can be made without any difficulties or inconvenience for them
b. Use ceremonies and rituals to help people deal with the pain of giving up familiar things they value
c. Create a sense of urgency about the need for change by showing that it will be more costly not to change
d. Demonstrate personal commitment to see the change through to the end, regardless of temporary setbacks