Why is the customer focus of quality management so important in a small firm? Why can be

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Why is the customer focus of quality management so important in a small firm? Why can be done to ensure that the quality of a small venture’s products or services remains high?

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Small Business Management Launching & Growing Entrepreneurial Ventures

ISBN: 978-1133947752

17th edition

Authors: Justin Longenecker, William Petty, Leslie Palich, Frank Hoy

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Question Posted: Jan 14, 2015 09:35 AM

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Why is the customer focus of quality management so important in a small firm? Why can be

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Small Business Management Launching & Growing Entrepreneurial Ventures

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