Working in groups of three, have one person talk about a difficult decision he or she needs to make. As he or she describes the situation, have a second person listen, using skills discussed in this chapter. The listener does not need to give advice or help the speaker solve the problem; he or she merely needs to listen. The third person in your group should take notes on how the listener uses the skills in Figure 21.
After about five minutes of conversation, have both the speaker and observer give feedback to the listener. Which skills were used most effectively, and which skills could the listener improve?
If you have time, switch roles so everyone has a chance to practice listening skills.

Transcribed Image Text:

Skills Rating . Gives the speaker his or her undivided attention . Stays open-minded . Doesn't interrupt . Involves himself or herself by doing the following: 1 2 3 4 5 Maintains eye contact Nods in agreement Leans forward Uses encouraging phrases ("Uh huh, "I see") Responds (paraphrases and reflects) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 45