1. As a long-run strategy, will Goltzs approach to superior customer service quality be successful? 2. Would...
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2. Would you want to work for a company with such policies? What would be the pros and cons of working there?
3. What suggestions would you have for Goltz and his system? Can you see any ways to improve it?
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1 Maybe or maybe not Goltz is right in thinking he needs to provide excellent customer service but i...View the full answer
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