1. Critique the WtA gap analysis. Could there be other explanations for the gaps? 2. Make recommendations...
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1. Critique the WtA gap analysis. Could there be other explanations for the gaps?
2. Make recommendations for closing the gaps found in the WtA.
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1 A walkthroughaudit can be a useful management tool for the systematic evaluation of a customers view of the service being provided Such an audit was conducted by a group of MBA students from the Hel...View the full answer
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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