1. Draw a diagram of the drop process. How long should it take to empty 300 silver dollar slot machines?
2. Draw a diagram of the hard count process. How long should this process take to complete for 300 silver dollar slot machines? Assume that each slot machine has an average of 750 silver dollars when it is emptied.
3. The casino is considering the purchase of a second coin-wrapping machine. What impact would this have on the hard count process? Is this the most desirable machine to purchase?
4. What would be the impact of purchasing “electronic” slot machines that do not use coin?
Retrieving money from a mechanical slot machine is referred to as the drop process. The drop process begins with a security officer and the slot drop team leader obtaining the slot cabinet keys from the casino cashier’s cage. Getting the keys takes about 15 minutes. The slot drop team consists of employees from the hard count coin room, security, and accounting. The slot drop leader, under the observation of a security officer and a person from accounting, actually removes the drop bucket from the slot machine cabinet. When the drop bucket is pulled from the slot cabinet, a tag with the proper slot machine number is placed on top of the coins to identify where that bucket came from when the weigh process begins. Retrieving the drop bucket takes about 10 minutes per slot machine. Once a cart is filled with buckets from 20 different slot machines, the drop team leader and security and accounting people deliver the buckets to the hard count room. The buckets are securely locked in the hard count room to await the start of the hard count process. Delivering and securing the buckets takes about 30 minutes per cart.