1. Draw the process flowchart including processing times and capacities per step, and total time per prescription.
2. As a baseline measure for one time period, what is the labor utilization if 30 prescriptions arrive between 8 a.m. and 9 a.m. on Monday and four or five pharmacists are on duty doing all seven steps? (You do not have the data to evaluate staffing levels by hour of the day for Monday.)
3. Clearly identify two other ways to group and divide the work among the medical technicians and pharmacists, compute labor utilizations, and discuss the advantages and disadvantages of each job and process design option.
4. What are your final recommendations?