1. How would you describe the motivational techniques used by these firms in light of the theories discussed in this chapter?
2. One critic argues that a growing trend for firms is to try to motivate workers the “cheap way” – a pat on the back or an inexpensive certificate – but that these actions make employees more cynical rather than more highly motivated. Do you agree with this assessment? Why or why not?
3. Do you believe that workers can be motivated for the long haul with nonfinancial rewards that appeal to their self-esteem? Why or why not?
4. According to a recent survey “Low paid workers who are given more autonomy and flexibility at work let fewer negative events at home impact their productivity at work – more so than higher paid workers who get autonomy and flexibility.” How would you explain these finding?