1. If you were Turek Camalli, how would you start thinking about this problem?

2. What other data would you like to see and how can this be collected?

In 2003 Heinz Muller Engineering had some problems with industrial relations and productivity. By 2010 it tried hard to overcome these and made a series of changes in the way that employees were rewarded and involved in decision-making. Some of these changes included profit sharing, quality circles, reducing the number of layers of management from 13 to 6, more flexible working practices, improved communications and the same basic pay rise for all employees.