1. What advice would you give Jenette? In terms of reinforcement theory, explain what is happening here and what Jenette needs to do to get the meetings started on time.
2. What learning theories (operant, cognitive, and/or social) could be applied to Jenette’s efforts to teach her volunteers the impact of new laws and changes in state and federal policies and procedures?
3. How could someone like Jenette use modeling to train her staff to do a more effective job?