1. What is performance, and how does this term relate to my employees?
2. Why is all of this so complicated?
3. Explain what kinds of performance I should be measuring and why.
Laura Schulz has operated Laura’s Sweet Stuff Bakery for the past 5 years. By 5:00 a.m. every weekday morning, customers are dropping in both to enjoy the cozy smells and to purchase fresh warm donuts and other goodies to enjoy with their coffee before going to work. After 5 years of this schedule where she began baking by 3:00 a.m., Laura is very tired.