1. What recommendations can you offer Tanya to be more effective in dealing with Mark’s tardiness problem?
2. To what extent do you think Tanya should be more tolerant with respect to Mark’s problem of being tardy?
3. What advice can you offer Mark with respect to his arriving to work late?

Mark works as a cost estimator for a commercial construction company in Denver, Colorado. He reports to Tanya, the manager of cost estimating. Tanya regards Mark as a satisfactory performer, but she disapproves strongly of his frequent tardiness. During a snowfall, Mark is often over 90 minutes late for work.
One Thursday morning, Tanya sent Mark an e-mail requesting that he meet with her at 3 that afternoon. Mark responded immediately and said that he would have up to one hour for the meeting because he had to leave promptly at 4 p.m. to deal with a family emergency.