(a) How do you think most African American customers respond when treated unfairly in a store (for example, being passed over for service)? If an African American customer were to complain to store management about disparate treatment by an employee, what would you suggest the manager should do to retain the customer? How should the manager respond to the employee?
(b) How do you think most White customers would respond if they were served before Black customers who had arrived first in a store or restaurant? Would the White customers notice that the Black customers had been skipped? What would they do? How would they react if the Black customer complained? Have you observed (or experienced) such an event?