A policy analyst is attempting to determine which mechanisms are most effective in resolving problems brought by citizens to local government. The analyst has broken down the mechanisms into two categories, normal bureaucratic channels and through an ombudsman, and divided problem resolution into two categories: yes (resolved) and no (not resolved), according to the citizen. A random sample of 300 citizens who have approached the bureaucracy with a problem shows that 67 of those who went through normal bureaucratic channels felt that their problem had been resolved, while 147 who used normal channels felt that their problem had not been resolved. Of the citizens who brought their problem to an ombudsman, 26 felt that their problem had been resolved and 60 felt that their problem had not been resolved. Construct a contingency table from these data and analyze the results. Does the sample of citizens feel that the problems are being resolved? Which mechanism is more effective at resolving problems? Support your answer.
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