Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective, and what recommendations would you draw from each in constructing your advice to BA management? If appropriate, role-play the presentation of this advice to senior management of BA.
Answer to relevant QuestionsIs there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card issue? Why? To what extent were these successful? Using what criteria? Of the six change images outlined in Table 9.1, which images of vision can be applied to this case study? What lessons emerge from this? From whom would you prefer to get this information? Why? This chapter provides a discussion of actions that can be taken to sustain change. Which of the following do you see as most applicable to addressing the situation described in this case? a. Redesign roles. b. Redesign ...
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