Behavioral scientists suggest that we remember events as snap shots, not movies. How would you apply this

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Behavioral scientists suggest that we remember events as snap shots, not movies. How would you apply this to designing a service?

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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Apr 09, 2014 07:53 AM

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Behavioral scientists suggest that we remember events as snap shots, not movies. How would you apply this

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What this means is that not all parts of the service are of equal impact in ones memo...View the full answer

Operations and Supply Chain Management

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