List some occupations or sporting events where the ending is a dominant element in evaluating success.
Answer to relevant QuestionsBehavioral scientists suggest that we remember events as snap shots, not movies. How would you apply this to designing a service?What strategy do the following organizations seem to use to manage customer-introduced variability?a. eBay b. Ritz- Carlton Hotels c. New airline check- in procedures What is the term used for the bundle of goods and services that are provided in some environment by every service operation? List at least four characteristics of a well- designed service system.Why is simulation often called a technique of last resort?
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