Briefly describe the primary and support activities in a firm’s value chain.
Answer to relevant QuestionsHow can managers create value by establishing important relationships among the value-chain activities both within their firm and between the firm and its customers and suppliers? What are the important relationships among Dell’s value-chain activities? What are the important interdependencies? For each activity, identify the relationships and interdependencies. What are some of the ethical issues that may arise from a firm’s procurement activities? Are you aware of any of these issues from your personal experience or businesses you are familiar with? Select a firm for which you believe its social capital—both within the firm and among its suppliers and customers—is vital to its competitive advantage. Support your arguments. Describe some of the pitfalls associated with each of the three generic strategies.
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