Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition,
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Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.
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Customer Concentration Many small professional firms get a big percentage of revenue from a few large customers Despite often having longstanding rela...View the full answer
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Related Book For
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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