Construct a house of quality matrix for a wristwatch. Be sure to indicate specific customer wants that you think the general public desires. Then complete the matrix to show how an operations manager might identify specific attributes that can be measured and controlled to meet those customer desires.
Answer to relevant QuestionsUsing the house of quality, pick a real product (a good or service) and analyze how an existing organization satisfies customer requirements.Prepare a script for telephone callers at the university’s annual “phone-a-thon” fund raiser.Ritz Product’s materials manager, Bruce Elwell, must determine whether to make or buy a new semiconductor for the wrist TV that the firm is about to produce. One million units are expected to be produced over the life ...Explain how improving quality cart lead to reduced costs.List the three concepts central to Taguchi’s approach.
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