Question

Download the Top Talent Survey Excel file Ch 09 Ex 01 and provide descriptive statistics (mean, mode, minimum, maximum, standard deviation) for each survey item. Use formulas to calculate statistics. Create a line chart to display the survey results (the means of all survey items). Which areas have shown the greatest improvement in customer satisfaction? Which have shown a decline in customer satisfaction?



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  • CreatedJanuary 03, 2015
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