Each numbered item in the first column is an example of a nonfinancial performance measure. Each item identified by a letter in the second column is a goal, objective, or other aspect of performance.
Required
For each nonfinancial performance measure, select the identifying letter of the most closely related goal, objective, or other aspect of performance.
(1) Absenteeism
(2) Number of warranty repairs
(3) Rejects, as a percentage of units inspected
(4) Patents applied for
(5) On-time deliveries, as a percentage of all deliveries
(6) Number of times each unit handled during production
(7) Number of unique parts kept in inventory
(8) Number of customer complaints
(a) Product innovation
(b) Product quality
(c) Product simplification
(d) Employee motivation
(e) Process simplification
(f) Customer service