Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.
Answer to relevant QuestionsWhat events might occur when an organization is out of stock of a needed product? How might the cost of a stockout be calculated? Explain the impacts of order cycle time length and variability on both buyers and sellers. What are the benefits of classifying inventory using ABC analysis? What are the different types of criteria that could be used to classify inventory? Compare and contrast the fixed quantity version of EOQ with the fixed interval version. In which situations would each be used? Discuss the role of distribution in the supply chain. Provide examples of how distribution operations can positively and negatively impact supply chain performance.
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