Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service
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The four traditional dimensions of customer service from a logistics perspectivetime dependability convenience and communicationsare essential conside...View the full answer
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Muhammad Umair
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Related Book For
Supply Chain Management A Logistics Perspective
ISBN: 978-0538479196
9th edition
Authors: John coyle, John Langley, Robert Novack, Brain Gibson
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