Explain how order management and customer service are related.
Answer to relevant QuestionsEffective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area. Compare and contrast the concepts of order-to-cash cycle time and order cycle time. Explain the essential characteristics of MRP, DRP, and VMI. How do they operate with each other to provide a systematic approach to managing supply chain inventories? What is the difference between independent and dependent demand items? Why is this distinction important to inventory managers? What role does information technology play in the management of transportation planning, execution, and analysis?
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