Employees play a critical role in customer perceptions of quality service. If you were hiring salespeople, what

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Employees play a critical role in customer perceptions of quality service. If you were hiring salespeople, what characteristics would you look for to assess their ability to provide good customer service?

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Retailing Management

ISBN: 978-0070893207

4th Canadian Edition

Authors: Michael Levy, Barton Weitz, Dea Watson

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Question Posted: Dec 15, 2015 07:43 AM

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Employees play a critical role in customer perceptions of quality service. If you were hiring salespeople, what

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Employees should have a neat appearance Customer will be more receptive to a salesperson th...View the full answer

Retailing Management

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