Valley Hospital (from Problem 17-1) wants to focus on customer perceptions of quality, so it has asked its patients to evaluate the nursing staff and indicate preferences for assignment. Reassign the nursing staff to obtain the highest customer approval rating possible (a perfect score is 100).

Compare the results with those from Problem 17-1. What is the average rating of the assignment? What other criteria could be used to assignnurses?

Transcribed Image Text:

Rating Patient A. Junes B. Hathaway C. Bryant D. Sweeney Nurse1Nurse 2 Nurse3 Nurse 84 85 89 88 87 93 95 80 83 96 82 36 82 94