Examine the relationship between customer satisfaction, loyalty and sales in relation to a pure-play e-commerce site.

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E Business and E Commerce Management Strategy Implementation and Practice

ISBN: 978-0273719601

4th edition

Authors: Dave Chaffey

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Question Posted: Dec 22, 2015 03:08 AM

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Examine the relationship between customer satisfaction, loyalty and sales in relation to a pure-play e-commerce site.

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Issues which can be referenced include Average cost of acquisition for pureplay is h...View the full answer

E Business and E Commerce Management Strategy Implementation and Practice

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