For active links to all websites discussed in this chapter, visit this text's website at www.prenhall.com/thill. Locate your book and click on its "Companion Website" link. Then select Chapter 5 and click on "Featured Websites." Locate the name of the page or the URL related to the material in the text Please note that links to sites that become inactive after publication of the book will be removed from the "Featured Websites" section.
Audience Relationship: Emphasize the Positive Revise these sentences to be positive rather than negative:
a. To avoid the loss of your credit rating, please remit payment within 10 days.
b. We don't make refunds on returned merchandise that is soiled.
c. Because we are temporarily out of Baby Cry dolls, we won't be able to ship your order for 10 days.
d. You failed to specify the color of the blouse that you ordered.
e. You should have realized that waterbeds will freeze in unheated houses during winter. Therefore, our guarantee does not cover the value damage, and you must pay the $9.50 valve-replacement fee (plus postage)