Give examples of services that have a good match between customer expectations and service delivery. Give examples

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Give examples of services that have a good match between customer expectations and service delivery. Give examples of services that do not have a good match.

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Operations Management

ISBN: 978-0470325049

4th edition

Authors: R. Dan Reid, Nada R. Sanders

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Question Posted: Oct 19, 2012 08:22 AM

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Give examples of services that have a good match between customer expectations and service delivery. Give examples

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Good Matches FedEx Federal Express is very good at delivering undamaged packages on time which is wh...View the full answer

Operations Management

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